Business development and sales

Client Relationship Management Training

Client relationship management training is about keeping and growing the clients you’ve worked hard to win. It covers building trust quickly, adding value at every stage, and turning one-off vacancies into long-term, profitable accounts. Suitable for anyone in a client-facing role, at any level.

Get in touch or book a 20‑minute call What’s covered

Format

Workshop, written for your team

Who it’s for

Anyone in a client-facing role

Group size

Up to 12 in person, 8 online

Delivery

In person, or live online in two or three modules

Who is it for?

Consultants and managers who want more repeat business and fewer clients drifting away.

Great client relationship management is more than managing clients. It is a mindset that can change how clients see your business, and increase revenue and retention in the process.

What changes afterwards?

✓Rapport and trust built quickly
✓Client expectations met and exceeded
✓Clear plans for growing key accounts
✓More referrals from happy clients

What’s covered

Typical topics, tailored to your team:

Service excellence

✓The importance of client care in recruitment
✓What service excellence means
✓The process from enquiry to engagement

Stronger relationships

✓Building rapport and strong working relationships
✓Communicating with clients and ongoing relationship building
✓Understanding client behaviours and styles

Listening and resolving issues

✓Questioning and listening skills
✓Handling complaints and resolving difficult situations positively

How is it delivered?

In person

At your offices, usually as a full-day workshop for up to 12 people, with plenty of practice on real situations from your desks.

Live online

Rewritten for the format and run live in two or three modules of around two to three hours, usually a day or two apart. Groups of up to 8, so everyone gets involved.

What clients say

“I had the great pleasure of participating in James’ two-day training about excellence in recruitment services. He speaks about essential things in such a simple manner that it’s nearly impossible not to relate to it. I had many ideas that can be easily implemented in my everyday job.”

Ieva Kuniejūtė, Consultant, Alliance for Recruitment

“Thank you James for the training session today. You were awesome!”

Sonal Balrey, Consultant, Redfox Executive Search

Questions about this course

Can the course be tailored to our team?

Yes. Every course is written for your business, using your markets, your clients and the situations your people actually face.

Is it suitable for experienced consultants?

Yes. It works for every level of experience, and is often run for mixed teams of consultants and managers.

Can it be delivered online?

Yes. The online version runs live in two or three modules of around two to three hours, with up to 8 people, so the office keeps running between sessions.

Often combined with

Business development training Recruitment sales training Retainer selling

Free resource

The BD Health Check

20 questions every recruitment agency owner should be able to answer “yes” to. Score your business in ten minutes and see what to fix first.

Get the free checklist

See it in practice

How other recruitment businesses have used this training.

Technology recruitmentHenderson DrakeA tailored accreditation programme for new consultants, existing consultants and managers, built from the bottom up over more than a year.Read the case study

Want this for your team?

Twenty minutes, no obligation. Tell me where your team is and where you want it to be, and I’ll tell you honestly whether I can help.

Get in touch or book a 20‑minute call