Client Relationship Management Excellence for Recruiters
Great client relationship management is much more than managing clients and monitoring their behaviours. It has the potential to change the client relationship with a company and increase revenues in the process.
CRM is a business philosophy and a mindset.
This is professional skills course focused on the methods for maintaining and developing client relationships to increase profitability and client retention.
Client Relationship Management Training is for anyone in a client facing role needing to develop a more confident approach to maintaining and growing client relationships. It is appropriate for all levels of experience and can be tailored to your requirements.
You will leave the course with the skills and confidence to manage, meet and exceed your client’s expectations. You will be able to build rapport and trust quickly using simple and effective techniques whilst looking to add value to all relationships.
“James delivered a solid presentation with high energy and stage presence. The audience remained alert, actively participated, and even shared some laughs (a rare occurrence).
He chose relevant, insightful content, articulated it in a manner that was easy to understand, and used a visual aid in a clear and simple fashion. James’ passion for communication radiates out from the moment you meet him.”
Linnea Jungnelius, Client Relationship Manager – O’Neill Consulting Group
“Thank you James for the training session today. You were awesome!”
Sonal Balrey, Consultant – Redfox Executive Search
Please do get in touch to discuss your specific needs. You can email me at firstname.lastname@example.org, or call on + 44 (0) 7736 831151.
I look forward to being in touch.