Be the quality you say you are
“So many businesses talk about being massively high quality…. they tell me that they are the top of their game, they don’t need any help and then they serve your instant coffee out of a cheap cup or a plastic cup or ….. do you know, I mean I’m, I’m not a coff…. Well I am a coffee snob – But serving people lukewarm muck when you’re professing to be something much higher quality than that….
Well, everything you do in your business shows the quality you are from the way you shake hands to the way your receptionist or whoever answers the door and invites you in,” to everything that happens in that journey from start to finish
It has to be the quality that you say you are
Hopefully that’ll give you some to think about this morning, today, this afternoon
Have a great day!”
It’s time to charge what you are really worth
“Are you charging what you are worth? Are you charging your clients enough?
You see, for a lot of people it’s really hard to charge the right amount of money, they feel that it would be great to charge a bit more but, you know….. “it’s only me”, “it’s only my service”, “it’s only what I do”, “it can’t be worth, well, it can’t be worth more” – but it always is.
If you put your price up, guess what happens? People pay you more. And, if you put your price to the right level then they’ll pay you what you’re worth and what you’re worth is always, in my opinion, always more than [that dog!] more than you are charging now!
Hopefully that will give you something to think about today…
Have a great day!”
Call the people who matter to you
“Sue Dormer, you said I don’t focus in on my dog enough when I’m making videos, so here’s coco for you. Lovely dog!
Random start to a video I guess but interesting conversation this morning at a networking event when Sue mentioned I didn’t show the dog enough in my videos, so hopefully that’s covered that problem for you…..
But, my thinking today in picking up the phone to make this video was how many times I talk to people who tell me that they look after their clients, tell me they do the very best things for their clients they can do. They are brilliant at service but they don’t keep in touch with people!
They don’t pick up the phone to touch with people, they don’t get, you know they don’t do the things that are so simple and so easy for us to do.
We should be contacting the people who matter to us exactly the same way we look after our family and speak with them. If we not talking to clients on the phone then they’re probably going to disappear….
That’s a hell of a shame isn’t it. So, perhaps that’ll give you something to think about today.
Pick up the phone and perhaps call someone you haven’t spoken to for a while. I hope that helps.
Have a great day!”
